Accepted into CUNY, but I can't get a counselor to answer my questions... what's going on?

Alright! Super! Counselors never return calls and most of the information they give is rarely credible. It helps if you can physically go there and make your move 30 minutes before lunchtime, not after. Counselors love their lunch breaks, so if you go after they have stuffed their faces or had martinis they are usually tired sluggish and slow. But go before lunchtime and watch how fast they get to work so they won't miss their precious lunch. This works in government offices and banks too.